Full Guarantee

At SNKRDUNK, in order for everyone to buy and sell with confidence, we ask you to ship your items to our appraisal base, where our professional appraisers will carefully appraise and inspect them.

After all of the processes have been completed and the item is judged to meet the appraised, SNKRDUNK’s "Appraised Badge" will be attached to the item as proof that it has been appraised.

If you suspect that the product you have received is counterfeit or violates the product guidelines, please submit the "Request for Full Compensation" below.

SNKRDUNK will investigate again, and if it is determined that the product is "eligible for full compensation", the product price will be refunded in full.

1.Subject of full compensation coverage

The item must be within 7 days of delivery.
The SNKRDUNK's authentication badge/sticker must not have been removed.
All accessories must be present. (Laces, key rings, etc.)
The item must not be worn.

In order to prevent substitution, the our team will take photos of the item at the time of appraisal.

If we receive a product that is different from the one we have appraised, you will not be compensated.

2.Full compensation request

Please send an email to customer support (info@snkrdunk.com) stating that you suspect that the product you purchased is counterfeit or used.

Please send the product back to the address provided in the e-mail. (Cash on delivery is acceptable).

3.Survey conducted by SNKRDUNK

A professional appraiser from the operation office will appraise and inspect the product again.

If, as a result of reappraisal and inspection, it is determined that the product does not meet our standards.
→ Full compensation will be covered.

If, as a result of reappraisal and inspection, we determine that the product meets our appappraised.

1.The operation will request a third-party appraiser to evaluate the product.

2.a) If the third party appraiser determines that the product is counterfeit, full compensation will be applied.

2.b) If the third party appraiser determines that the item is genuine, the item will be returned to the buyer..

4.How to full compensation

2.b)If the third party appraiser determines that the item is genuine, the item will be returned to the buyer..